Defective Item

First, refer to the troubleshooting guide for your specific product if you're having issues with something like a balloon floating or inflating. Many times this is fixable without having to contact us.

Product Troubleshooting

If you're still having trouble with an item, please send us a photo of it so we can see if it's fixable, or if the item needs to be replaced. Be sure to let us know your event date if you have one!